osTicket is a widely-used open source support ticket system. Plain and simple it is a lightweight feature packed support ticket tool written mainly using PHP scripting language. An attractive alternative to higher-cost and more complex customer support systems; simple, lightweight and easy to setup and use. The best part is, it’s completely free.

osTicket seamlessly integrates all tickets created via email and web-based form with a simple web interface. Easily manage, organize and archive all your support requests. Your clients will also be able to view tickets status and history online.

osTicket let you set up a full support system in minutes with its free script. This system is good for internet marketer or startup enterprises that run small businesses just starting out and even large corporations.

Source: osticket.com

[tags] osTicket, ticketing system, support system [/tags]